Probably an indelicate topic so close to the launch of Yellow Lettings, but I'd still be interested in other landlords' thoughts.
I only have 2 properties and another one on the way, and my first is let to a friend, so I did not bother with an agent as a go-between. For my second I am paying an agent 10% for what has so far been to find a tenant, get references and organise the contract, which I feel I could probably manage myself (not sure about credit checks).
For my third property, I am weighing up the pros and cons of using an agent, and my main concern is what I would do if a tenant defaulted on rent and we had to go through legal proceedings. I would like to know how difficult it is to sort out this kind of problem and how much help would an agent be anyway?